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Returns & Refunds
Our food cooked to order is not eligible for a return. Sealed Deli products can be returned within 30 days of purchase if they have not been opened or otherwise tampered with & granted that there is something wrong with them. See more details below.
Claims (if applicable)
If you have received food that is not as described, please take a picture immediately and email it to us at: management @ the-olivegrove.co.uk (without the gaps).
This must be done within 24 hours of having received the problematic order.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All claims for a refund must be evidence-based. Without evidence of your claim we will not be able to process a refund.
Please note that we are technically unable to process claims for orders made via other platforms(Uber, Deliveroo, Just-Eat). If your claim relates to an order made via a third-party delivery platform please direct it to the platform that you placed the order with.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at management @ the-olivegrove.co.uk.
Exchanges (if applicable)
We can only replace sealed Deli items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order @ the-olivegrove.co.uk and send/return your item to: The Olive Grove, 100 Regent Street, Cambridge, CB2 1DP, United Kingdom.
To return your product, you should mail your product to:
The Olive Grove, 100 Regent Street, Cambridge, CB2 1DP, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.